Creating KPI’s for your team with Tatiana O’Hara

July 19, 2020

Tatiana O’Hara is a Team Operations Coach that helps successful, yet overwhelmed online business owners create the structure needed for their team & daily operations, so they can focus on scaling sustainability. She’s helped dozens of leaders optimize their team and learn essential leadership skills that have yielded in hundreds of thousands of dollars in sales growth. She’s helped many marketing agencies & VA agencies gain the structure needed to grow at exponential rates. She has also worked with business owners starting a team for the first time. Through her signature coaching program, Becoming The CEO, Tatiana O’Hara takes her clients from stressed, overwhelmed, and stuck at a plateau, to working less hours and sitting confidently in their role as the CEO of a company that scales. In just 90 days, her clients are seeing reductions in their work week as much as 20 hours! They have also been able to take on more clients, and increase monthly revenue. When she’s not changing the lives of her clients, you can find her cheffing it up in the kitchen, watching Netflix, or going on walks with her boyfriend and Standard Poodle pup, Pluto.

Tatiana O’Hara is a team operations coach. She dove into the world of corporate leadership straight out of college as a district manager for teams of over 65 upper management professionals, as well as managing monthly budgets totaling upwards of $5 million. Tatiana has always had a passion for entrepreneurship even throughout her corporate experience, so after four years of working for a boss, she created her own consultancy. Today, she helps “CEOs become the delegator, not the doer” and structures teams for success by bolstering their culture and branding.

Tatiana unloads a treasure trove of tips and best practices around establishing KPIs for your team. She differentiates between operational KPIs, which are unique to the different roles your business has; and behavioral KPIs, which apply to their entire team. She favors a minimalist approach towards these important metrics, recommending no more than five separate operational KPIs per specific role, and likewise no more than five separate behavioral KPIs for the team as a whole. Finally, Tatiana recommends creating a simple scale—say a 1-to-5 rating system—for evaluating each individual KPI. Once these KPIs have been established across your team, expect optimal performance for your company.

Contrary to most mainstream advice, Tatiana says that a company’s financial status should be the last element to be considered when deciding to create potential new roles. Hiring is an investment. Time should be the top factor for hiring. Hire for tasks that are not income-generating. In scaling your business, says Tatiana, “if you want to make more, you have to do less.” CEOs should break down their day and measure their productivity via percentages. If 70% of your activities are not income-generating, hire out so that you are able to put more time into growing your business.

Whether speaking about hiring or any other business activity, Tatiana assures us that “any decision that you make in your business is not necessarily a bad decision. Every decision helps you get closer and closer to where you are supposed to be.”

Listen in and learn how CEOs can create and lead more effective teams while scaling their company. We would love to hear your thoughts and any questions you may have can go right here in the comments! Enjoy!

Let’s dig into the highlights!

About Tatiana O’Hara, her story and her business [1.01]

The biggest mindset shifts Tatiana had to undergo to get to where she currently is [4.14]

What is a KPI? [7.39]

Establishing and measuring the two kinds of KPIs for your team [11.14]

Dealing with team members who fall short of hitting their KPIs [18.28]

Restructuring your team as you scale your business [23.18]

Deciding when to delegate your tasks as a CEO [26.59]

Streamlining the hiring process [29.22]

When scaling, which tasks should be outsourced? [31.48]

What can you expect to learn in Tatiana’s “VIP Day”? [37.12]

Where to learn more from Tatiana [39.25]